Balancing Act: The Heartfelt Connection Between Healthcare Quality and Revenue.
This article addresses inquiries I've
received about integrating emotions into the seemingly unemotional realms of
analytics and strategy. My aim here is to illustrate that when you possess a
genuine love for your work, coupled with passion and a true sense of enjoyment
in your daily tasks, it leads to a harmonious integration of all aspects of
your life. Education always finds a way to integrate, and learning within
your area of specialty improves the depth of your knowledge, while exploring
related or entirely new areas broadens the breadth of your knowledge.
Being among the few, that are NAHQ
Certified Healthcare Quality and AAHAM certified in revenue management, and
Facilitator for Emotional Intelligence, combined with few humble years of
experience in the field, I've witnessed firsthand the delicate dance between
healthcare quality, patient experience and revenue. It's a topic that goes far
beyond spreadsheets and performance metrics; it's a journey of balancing
compassion and care with financial sustainability. This intersection is not
just a professional endeavor; it's a deeply emotional and intriguing aspect of
the healthcare system.
In the world of healthcare, quality is not
merely a catchphrase; it's a commitment to providing the best possible care to
patients. It's about the nurse who is by your side during your episode of care
and recovery, the surgeon who provides assurances and reassurances pre and post
an operation, and the pharmacist who double-checks your medications. It's a
world where compassion and expertise intertwine, and patients place their trust
in healthcare facility during their most vulnerable moments.
Emotion courses through the veins of
healthcare quality. We celebrate the recovery stories, feel the pain of
families facing life-altering diagnoses, and rejoice in every small victory. The essence of quality in healthcare is understanding that the
person in the hospital bed is not just a collection of symptoms; they are a
mother, a brother, a friend, player, employee and an individual with dreams and
fears.
This financial aspect is where the
heart-wrenching tension can emerge. It's a precarious tightrope act where
compassion and sustainability are in balance. The aspect of success is to
ensure that healthcare quality and revenue coexist harmoniously. It's a mission
that requires both analytical expertise and emotional intelligence. We advocate
for practices that deliver high-quality care while maintaining financial
sustainability. In this evolving landscape, new reimbursement models are
encouraging a shift from the traditional fee-for-service approach to a
value-based system. It's a step toward a more compassionate and cost-effective
healthcare system.
Ultimately, our purpose as healthcare
administrators is to ensure that the heart and mind of healthcare align. If we
don't sense this alignment within ourselves, how can we anticipate achieving it
within our organization? We believe quality care is a universal right, and
financial considerations support, rather than hinder, that goal. It's a journey
that is both emotional and intellectually stimulating, pushing us to find
innovative solutions.
Sajid Ahmed Syed, Christopher
Mengelt MHA, FACHE, CPHQ Pieter D'Hooghe Khalid
AlKhelaifi Khalid
Al-Boainin Khalid
Ali Al-Mawlawi @abdulaziz al kuwari Nebojsa Popovic
National
Association for Healthcare Quality® (NAHQ®)
AAHAM - The American Association
of Healthcare Administrative Management
